Slog News & Arts

Line Out

Music & Nightlife

« MoveOn Targets Brian Baird wit... | Anyone? »

Wednesday, August 29, 2007

Sprint Update: Sam to Recieve Rebate and Credit

posted by on August 29 at 15:37 PM


Last week I accepted an assignment from Sam Goldberg, a frustrated Sprint customer. Sprint owed Sam a $30 rebate, and it had not been forthcoming. At Sam’s request I brought him lunch and then picketed Sprint’s downtown store. Sprint got in touch with Sam through the Stranger after my report was published. Today Sam sent me this email:

Intern Steven:

I spoke with another Sprint/Nextel higher-up today for about 45 minutes. After a nice and long conversation with Stan Simmons-Seybert (of Sprint Executive Services, I think), Stan immediately refunded my account $30 and tacked on a $40 credit for good measure.

He kindly (and undefensively) listened to me bring up the multiple failures in the Sprint customer service system, and agreed that this sort of thing shouldn’t have needed the extraordinary actions of a Public Intern to have been resolved.

Stan guessed that the address to which Sprint sent the rebate check did not have an apartment number, which he believed to be the source of the problem. But he also admitted that any of the 10 or so people I spoke with on the phone, in the store, and via email should have been able to check on that and credit me the $30 at any time. So he’s going to look into it.

Anyway, it was nice to hear someone apologize. You’ve earned your academic credit here.


RSS icon Comments


Well done. And Sprint did a good job on the apology, at least -- one can only hope that it follows up on its customer service failures.

Posted by Sachi | August 29, 2007 3:41 PM

BLING! $40 credit!

Posted by Lake | August 29, 2007 3:45 PM

Public Intern: 1
Sprint: 0

Posted by Original Monique | August 29, 2007 4:04 PM

This is one of the best ideas the Stranger has come up with in a long time!! Good job Public Intern!!!

Posted by Scottie | August 29, 2007 4:06 PM

Good work, cadet.

Posted by Katelyn | August 29, 2007 4:11 PM


Posted by Phelix | August 29, 2007 4:20 PM

Wow. I need Steven's help with Cingular too! Or is it AT&T? Whatever.

Posted by thecandyqueen | August 29, 2007 4:27 PM

i *heart* Public Intern
(but it's "receive" and not "recieve")

Posted by spelling police | August 29, 2007 4:31 PM

Can you put up flyers for my martial arts school?

Posted by Gitai | August 29, 2007 5:00 PM

Yay Public Intern!

Posted by Emma Leigh | August 29, 2007 5:17 PM

Yay. Score one for Public Intern.

Now, has the store manager apologized for attempting to violate the free speech rights of Public Intern?

Posted by SDA in SEA | August 29, 2007 5:37 PM

Actually, every major wireless carrier or telephone company has an "Executive Services" department to handle customer complaints that, in the company's view, have the potential to become a Public Relations or Regulatory problem.

Simply write a polite letter of complaint to the President/CEO of a company and tell them you are also 1) filing a complaint with the STATE Utilities Commission (which is more ominous to them than the F.C.C.), or 2) sending the story to your local media's consumer protection reporter, or 3) filing a lawsuit, or 4) planning to hire a public intern to picket their retail store.

Any of those threats should get your letter referred over to the Executive Services department. Exec Servics representatives are compensated to make the problem (you) go away with whatever payouts are necessary, while smothering you with kindness and love.

It's the way all Customer Care should really work, but for the fact that the companies would bankrupt themselves with a blanket approach like that (or so they think.)

Posted by Ex-Sprint employee | August 29, 2007 5:41 PM

LOL way to go. i guess it does really take picketting to get anything done!!! let's pickett the condos on Pike/Pine next!

Posted by yippy skippy | August 29, 2007 5:48 PM

is it just me, or is the new intern hot?

Posted by john | August 29, 2007 6:15 PM

Excellent Job Public Intern! You rock! Just think how much would get done if there were more Public Interns in the world!

Posted by Kristin Bell | August 29, 2007 8:15 PM

I think the public intern is pretty cute, too.

Posted by chris in nj | August 30, 2007 4:10 PM

The new intern is sooooo.... cute. Just what I like in a Journalist. Is his profile on J-date? I want to take him out to dinner.

Posted by Aliyah | August 30, 2007 7:07 PM

Comments Closed

In order to combat spam, we are no longer accepting comments on this post (or any post more than 14 days old).