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That has not been my experience with BOA. :-/

Posted by violet_dagrinder | October 7, 2008 5:05 PM

Cue a bunch of anecdotal counter-evidence like #1


Posted by Non | October 7, 2008 5:07 PM

That's actually really sweet.

Posted by Balt-O-Matt | October 7, 2008 5:10 PM

Wonder if she gets a cut of the ass-kiss.

Posted by Lloyd Clydesdale | October 7, 2008 5:11 PM

Yeah, I left BOA (originally Seafirst) for WaMu precisely due to their rotten customer service/check hold policies/general fucked-ness.

Good luck.

Posted by Mr. X | October 7, 2008 5:11 PM

that's awesome. i've found that the people in the bofa branches are pretty great, its the rest of the company that is crazy.

Posted by um | October 7, 2008 5:12 PM

I fear the loved feeling will be short lived.  They aren't known as Bof America for nothing...

Posted by lostboy | October 7, 2008 5:12 PM

dood - she's totes crushing on u

Posted by luv | October 7, 2008 5:14 PM

BECU gives me blowjobs.

Posted by Kevin in Wallingford | October 7, 2008 5:14 PM

Oh. My. Gawd.

If BoA is sending out thank you notes in reply to deposits as policy, we are well and truly screwed.

Posted by palamedes | October 7, 2008 5:17 PM

Non, here's another anecdotal counter-evidence you can stick up your pee-hole: B of A was the only credit card company of 3 that fucked me royally during a move I made last year. They were assholes about it, I took my business to the Wells Fargo folks who were actually trying to help. My mileage varied, and I don't miss an opportunity to give B of A the finger when I get a chance.

Posted by BofA can suck it | October 7, 2008 5:19 PM

It's the least they could do for charging $73 per teller interaction. Drop a bunch of money at an upscale boutique, you'll get that too.

Posted by Dougsf | October 7, 2008 5:25 PM

I was a BoA customer when my identity was stolen and the thief made withdrawals from my account at various branches in person, spelling my name wrong on all of the withdrawal slips and nobody at BoA noticed.
My entire name is seven letters - pretty hard to screw up.

I moved to WAMU after this incident and now I have nothing to worry about as all my money has probably disappeared. (Just kidding. I hope).

I sure can pick 'em.

Posted by city_kitty | October 7, 2008 5:26 PM

BofA never did anything for me when I banked there. In fact they seemingly went out of their way not to do anything. Especially when I needed help getting my finances in order.

Posted by Bellevue Ave | October 7, 2008 5:37 PM

#13 - As a WAMU costumer, I actually got a little note from JP Morgan recently about the switch. Nothing will change and you'll get new JP Mogan issued cards in the mail. Starting with one account I opened as a teenager (Pacific First Federal), I think it's changed hands for a fourth time now.

Posted by Dougsf | October 7, 2008 5:44 PM

As a small business owner, let me say that B of A is heads and tails better then WAMU. WAMU's "free business checking" was the biggest crock of shit going. $100 for checks, a fee for "depositing too much cash" (WTF, isn't that the whole idea??), not to mention acting like they were doing me a huge favor by giving me change. I couldn't be happier since switching to B of A and WAMU can RIP for all I care.

Posted by Brian | October 7, 2008 5:52 PM

We were sposed to fill them out when I worked at WaMu, but we were too busy playing on the high speed internets and talking on Instant Messenger.

Not Kidding.

Posted by mcFly | October 7, 2008 6:21 PM

I received personalized birthday cards from my WAMU branch for the past 15 years...

Posted by elva | October 7, 2008 7:28 PM

If you would join a credit union instead of a bank, you wouldn't have to worry about it disappearing overnight. And you call yourself a progressive...

Posted by grumpypants | October 7, 2008 7:32 PM

Wait until they charge you 169% interest for a cash advance on your credit card, then you'll know why they are thanking you for being a customer. The money they take out of you in fees is absolutely INSANE.

Posted by Mo | October 7, 2008 7:47 PM

Have been fighting via phone calls and letters with B of A since APRIL about a terrible customer service mistake...nothing. Got the email of the Seattle manager...two letters, nothing. They've just about lost a 25-year customer AND her wealthy mother!

Posted by Chrissy | October 7, 2008 8:03 PM

Tried WaMu - small business account - what a mess

Went to B of A and could not be happier. Love em. Use Broadway and Madison-Pike, and both have been just great.

I think a lot depends on Branch Managers, and maybe what you think is your side of the coin and what is the bank's role.

Helps to bank every day at the same time and they get to know you. Some trust develops.

By the way B of A stock is a likely good buy, they will emerge out of this bigger and making more money.

Wa Mu collapsed because of over the top liberal lending. They knew the risk, bad managers. Sad for stockholders and for Seattle.

Posted by Zak | October 7, 2008 8:03 PM

The two tellers at my BOA branch were not only unhelpful when I need it most--to postpone, for two days, until payday, a serious and cascading late fee on my credit card--one was positively gleeful.

Fuck BOA

Posted by Kristafarian | October 7, 2008 8:35 PM

That happened to me with the drive-thru teller at the capitol hill bofa. She was short, round and black, and crazy cute. I miss my favorite teller!

Posted by catnextdoor | October 7, 2008 8:45 PM

Gross. This is the same branch that I just used to close my account because the effin' bank processed my online bill pay payments TWICE! And, then they told me that because it would take "too long to file a claim" I had to call all of the vendors myself and ask for refunds if I wanted my money back.

Fuck BoA.

I'm with BECU now, and have already experienced service that is way better (with an ex-BoA teller that is much happier with BECU as well).

Posted by luna.sea | October 7, 2008 8:49 PM

Yah, BOA is evil. Make a payment one minute late on a credit card and your rate goes through the nose.

Oh wait, they're all doing unions for me!

Posted by Dianna | October 7, 2008 9:25 PM

At my credit union they let you sit down while you're banking.

Posted by Will in Seattle | October 7, 2008 9:48 PM

Please stick to your wonderful writing and your spot on restaurant reviews....
Dont be a shill for BoA and Wamu... they are behemoth corporate entities that practice predatory lending and are out solely to make ca$h... get back to me and let me know how many hand-written letters of love you get when you miss a payment or two and you are piling up fees and 32% interest rates....
FUCK Boa and Wamu and the rest of the small handful of banks that now control the world..............JOIN A CREDIT UNION!
I dont give a fuck what you do with YOUR money.. but please do not cram this happy corporate propaganda down my gullet...

Posted by jah | October 7, 2008 10:28 PM

that post card cost you $3 ... check your next statement

Posted by Gordon | October 7, 2008 10:58 PM

And you just know they made this poor teller come in an hour early to write all 128 of these on her own time to keep her job.

Sure this was spontaneous customer service.

There's no tooth fairy, either.

Posted by Max Bell | October 8, 2008 1:15 AM

Sure, banks are in it for the money, but it was nice one day for me when I had to deposit a check (the $100 they gave me for opening my account btw) and I didn't have my ATM code, so I went into the bank & it was crammed full of people. Suddenly an employee asked me if she could help me and I told her I was just depositing. She said "oh, I can help with that." No lines, no waiting. One minute later and I'm gone and the check was deposited! I'm still waiting for the bubble to burst into fees or bad service or whatever, but for that day it was SUUUHHWEEET! However, I also belong to a credit union and they are always friendly too and I'm not afraid of there being any weird fees that suddenly spring up from nowhere!

Posted by Kristin Bell | October 8, 2008 3:19 AM

The woman who wrote you that message has a degree ad she was instructed to do that, but whatevs. Dumbass. She ain't got no grind.

Posted by Real Grinder (I sold Grit in tha 70s) | October 8, 2008 7:37 AM

BoA is gonna charge you up the ass in fees for anything and everything... And even just nothing,
As a frontier bank teller I may be biased... maybe...

Posted by angelika | October 8, 2008 11:21 AM

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