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Friday, July 3, 2009

My Favorite Blog Today

Posted by Paul Constant on Fri, Jul 3, 2009 at 12:22 PM

Slog Commenter and all-around great guy NaFun Twittered this blog yesterday, but I think today's a great day to explore it a little further: Not Always Right is a blog collecting particularly hellish interactions with customers.

I'm sure that some of you commenters (probably the ones who never worked retail before) are already getting huffy and pre-imagining your comments: "Why don't they get a better job instead of working retail like a punk?" I can hear you huff, before you huffily add, "People who work in retail deserve what they get and need to stop whining!"

To which I say: Calm down, Huffy. It's not a particularly whiny blog. I especially like this post:

Always Right, Even When Shooting Down A Helicopter
Golf Course | Finland

(At the golf course where I work, it’s been a very a hot day and an older man unfortunately has a stroke/heart attack in the middle of the range. The course is at a remote location, so a medical helicopter is called in and lands in the middle of the range. Another golfer comes over, obviously upset.)

Golfer: “It’s my tee! I want to take my shot but the helicopter is blocking it.”

Me: “Sir, there’s a medical emergency on the range so you’ll have to wait for a little while.”

Golfer: “But it’s my shot! I pay good money to play here and it’s my shot!”

Me: “Sir, someone may be dying over there. Please have some patience. It shouldn’t take long until they lift off.”

Golfer: “If they get hit, it’s their own fault.”

(The man then pulls a club out and before I can stop him, he swings and hits the helicopter.)

Me: “Sir! For God’s sake, stop!”

Golfer: “It’s my tee! They can just blame themselves for being in the way. I don’t have time for this!”

(I ended up reporting him to the caddie master and range supervisors. His license was revoked and was banned from playing there ever again. Thankfully, the helicopter was not damaged and the patient was saved.)

People can be so incredibly awful sometimes, and often that awfulness is extra-hilarious. Take a look at the blog when you get a chance.

Wednesday, July 1, 2009

Bummer of the Day

Posted by Paul Constant on Wed, Jul 1, 2009 at 10:26 AM

Epilogue Books in Ballard is closing. The store's owner, Nathan Heath, couldn't reach an agreement with his landlord and could not find a new space in Ballard to house the bookstore. Epilogue will be closing in August.

From the website:

c7e9/1246469064-epilogue.pngBeginning July 5th all items in the store (both new and used) will be marked down 20% - 70%. We will be closed July 1st-4th to prepare for the sale. We will re-open Sunday, July 5th at 11:00am and will continue with our normal business hours from that date on. Our final day open for business will be in mid-August.

Trade credit must be used by the end of July as it will all expire at that time.
All terms and conditions of the trade agreement are still in place. Trade credit does not apply to sale price items, trade credit may not be used towards new books, trade credit cannot be "cashed" out.

It's a real shame; I always found something interesting when I shopped at Epilogue. Seattle is starting to starve for bookstores of Epilogue's size—70,000 books, according to Heath—which, I think, is the perfect size for a neighborhood bookstore. It's big enough that you can visit every week and find something new.

Tuesday, June 30, 2009

Amazon's Tea Party

Posted by Paul Constant on Tue, Jun 30, 2009 at 1:27 PM

MobyLives says that due to a new law in North Carolina that would require sales tax to be collected on click-through referrals, Amazon will no longer partner with vendors from North Carolina.

[L]awmakers are feeling pressure from brick and mortar retailers who have to collect taxes and claim online retailers therefore have an unfair advantage...“North Carolina expects to collect an additional $13.2 million in the coming fiscal year,” says the AP report.

At this point, it looks like this is going to become fodder for a weird pool: How many states do you think Amazon can boycott before it becomes more financially worthwhile for them to collect taxes? I'm betting ten.

Monday, June 1, 2009

Starbucks' Labor Woes

Posted by Bethany Jean Clement on Mon, Jun 1, 2009 at 4:19 PM

Starbucks just settled with the National Labor Relations Board "agreeing to let Minneapolis-area employees post union materials in their break areas and discuss union issues while on the job, as long as it doesn't interfere with their performance," says the Seattle Times's Coffee City blog (where "Melissa Allison tracks Seattle's—and the world's—caffeine addiction"—who knew?). It's the sixth such settlement in three years.

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Photo by Lori Paulson from The Stranger's flickr pool.

Fuck You, Dads n' Grads

Posted by David Schmader on Mon, Jun 1, 2009 at 11:30 AM

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Seriously. Graduation and father's day have fallen in the same general time frame forever, but it wasn't until the mid-'90s or so that people wouldn't shut up about Dads 'n Grads, Dads 'n Grads, DADS 'N GRADS!

Attention humanity: Just because it rhymes doesn't make it a season.

Now please return to your seasonal shopping sprees for Oh the Places You'll Go! and inexpensive neckties.

Tuesday, May 19, 2009

More on the REI/Loomis/SPD Debacle

Posted by Jonah Spangenthal-Lee on Tue, May 19, 2009 at 3:41 PM

Seattle Police apparently have an audio recording of the entire encounter between officers and Shane Becker inside of the downtown REI on May 9th.

Seattle Police Officers' Guild Rich O'Neill says the tape—which won't be publicly available until after the Office of Professional Accountability completes its investigation—proves the officers were in line with SPD policies and will likely end the debate over whether REI security staff asked police to remove Becker from the store.

I'm also working on getting a copy of the 911 call to find out who reported the incident to police.

Monday, May 18, 2009

The Blame Game

Posted by Jonah Spangenthal-Lee on Mon, May 18, 2009 at 12:38 PM

The REI/Loomis/SPD Photogate story still isn't over.

REI is trying like hell to distance itself from Shane Becker's arrest, and the company has apparently begun sending emails (abridged here) to enraged REI members who've contacted the company about the incident:

It is unfortunate that the situation escalated to the point that the police were called by the ATM security officers and the customer was detained by the police. At no time did REI detain the individual and we did not request a trespass to be invoked. We do not intend to enforce the trespass issued by police, and the customer is free to visit our store in the future.

Megan Behrbaum
REI Public Affairs

Last week, REI spokeswoman Libby Hutchinson also told me that while "REI does indeed have a policy about photography in its stores.[REI's] policy is pretty irrelevant since it wasn't us that asked him not to shoot the ATM - that was done by the Loomis people, not us."

As I said in my story, the SPD's report clearly states that "REI security requested that once Becker was identified the he be Criminally Trespassed from the REI store." The officers involved in the arrest are apparently really pissed that REI has thrown them under the bus and have contacted the Seattle Police Officers' Guild for support while the Office of Professional Accountability investigates the incident.

"At some point, REI security was involved and said they wanted him trespassed," SPOG President Rich O'Neill says. "The officers did, in my opinion, nothing wrong. They’re not rookies," he says, adding that the officers were within their rights to arrest Becker "because he was being trespassed."

In other misdirected anger news, this letter to the editor came in late last week:

(sic throughout)

My name is Tabatha. I am writing you in re-guards to your cover story this week. Last night I came home and my fiance was livid. Their on the cover of The Stranger is a picture of two men servicing an ATM Machine. Then he opened up The Stranger to the article accompanying the cover picture and I could not believe it. I could not believe that the article could be so tunneled vision that no one could address the reasons why the service men were so upset at the situation. I will explain the reasons behind their thinking... after all my fiance has that exact job with a different guard company. These men are trained to consistently look behind their backs. They risk their lives to carry around lots of money to supply banks with money, keep ATMs full and provided change and deposits to large companies, like REI in your story. Are some people so naive to think that money magically appears in these places? No, trained professional men and woman work long hard hours every day delivering money.

Continue reading »

Friday, May 1, 2009

Ice Cream Is the New Donuts

Posted by Christopher Frizzelle on Fri, May 1, 2009 at 2:31 PM

copseatingicecream.jpeg

(The cops EMTs against the wall were all eating ice cream, and the others had just finished.)

Wednesday, April 29, 2009

Today in Right-Wing Moonlighting

Posted by David Schmader on Wed, Apr 29, 2009 at 9:23 AM

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Perhaps you already knew this but I did not: Rockstar Energy Drink—designed to help you "party like a rock star"—is the creation of right-wing radio host Michael Savage.

Details come from TheTruthAboutRockstar.com: Not only did Michael (Weiner) Savage—who apparently holds advanced degrees in medical botany—come up with the formula for Rockstar, he fathered its CEO: Russel Weiner, who offers this quote:

I was was very fortunate to have been raised by two of the leading herbalists in the world, Dr. and Mrs. Michael Weiner Ph.D... My family has taken that spirit and experience - their lifetime journey - and developed the most complete, most unique, most powerful, and most honest energy beverage ever created: Rockstar.

Clearly, the "most honest energy beverage ever created" could only have sprung from the mind of Michael Savage, who's so honest he classifies homosexuality as "child abuse," says the idea of gay marriage "makes him puke," and famously told a gay caller to "get AIDS and die." Read more here.

In other moonlighting right-wing loony news: Histrionic Fox freak Glenn Beck is doing a stand-up comedy tour! Unfortunately, he's not coming anywhere near Seattle, so we'll have to make do with the brilliantly funny teaser for Beck's previous comedy show.

Thanks for the heads-up, Gawker.

Friday, April 24, 2009

Amazon Steps In It Again

Posted by Paul Constant on Fri, Apr 24, 2009 at 3:38 PM

It's been a busy couple weeks for Amazon!

Consumerist reports that someone named Bob bought an anti-snoring mouthpiece on Amazon. The manufacturer promised Bob a free mouthpiece if he gave the product a five-star review on Amazon.

Bob wrote about this practice in a review for the mouthpiece. Amazon deleted his review. He wrote another one, and Amazon deleted that one, too. Finally, he wrote to Amazon, who suggested that his review didn't meet their reviewer guidelines, but didn't mention the pay-for-play in their e-mail.

Bob wrote back and asked for more clarification, explaining his problems with a company offering gifts in exchange for positive reviews, and asking Amazon whether they supported sellers giving free stuff to customers who write five-star reviews generally, and in this particular case, whether Amazon was ethically and legally okay with letting fake five-star reviews of a medical product (that other reviews had complained caused pain and discomfort) influence a customer's decision.

Amazon wrote back, ignoring the ethical question and writing only that "we do not post comments regarding time specific material, for example about the sellers, price, sourcing, experience with the website other than review of this item and experience with the product in our Customer Reviews." Amazon also suggested another edited version of the review, which again left out any mention of bribed reviews.

Copies of the e-mails are posted at Consumerist, and you should read them. It seems undeniable, after this awful month, that Amazon has the worst public relations policy of any major customer service company in the United States right now.

Wednesday, April 22, 2009

So Simple, So Powerful

Posted by David Schmader on Wed, Apr 22, 2009 at 2:42 PM

859b/1240436522-over_the_hill_pacifier_guess_whos_40.jpg

From, uh, stoners.com. Thank you, Slog tipper Mindy.

Tuesday, April 14, 2009

Re: Yeah, OK, But...

Posted by Paul Constant on Tue, Apr 14, 2009 at 4:43 PM

Oh, man, Christopher. I was out for the afternoon, but I just can't let this go: Your response to Sam's Amazon story is in dire need of some unpacking.

It is true that businesses exist to make money. Nobody would create a business with the intent to lose money unless that person is either A) a scam artist or B) the government. But the economic issues that we're dealing with right now seem to prove (to me, at least) that successful businesses will keep making money until they become too huge to be healthy for the rest of us. They don't have an "OK, that's enough money" valve. It's a complex issue. We used to have monopoly and antitrust laws to protect the public from giant companies going bad or getting too goddamned big, but the government has pretty much been defanged in that respect.

And as to this paragraph:

Cuz, like, the thing Amazon does? It's a pretty amazing thing, when you think about it. You have two choices: (1) you can get in your car and go to the store to get something, or (2) you can sit down in your own home in front of a magic but intuitively designed portal that remembers who you are, shows you everything you could want to know about a product, including what other people who bought it thought of it, and then at the click of a button will send you whatever it is cheaper than you could get it if you went out and got it yourself.

You know? Except for plane tickets, I'm not a big fan of buying things online. I'm just not. You know what I think is more amazing than the Amazon experience? Living in a city with a bunch of neighborhoods and a great selection of businesses. Unless you pay out the nose for Amazon's speedy shipping (or what the fuck ever it's called), most of Amazon's books, I believe, will arrive within two to four days. Do you know when most bookstores can get a book for you? About the same amount of time. True, there are some books that take longer, but about half the time, those books will take longer for Amazon, too. Because they're ridiculously rare. Everybody has a story about going into a bookstore and ordering a book and hearing it'll take a month and a half to get there, but that's actually a tiny percentage of the time. Amazon is a miracle for rural book lovers. Our abundance of great bookstores are what we should be thankful for.

Now there are two main issues with Amazon that booksellers struggle with: 1) The enormous selection coupled with the 24/7 availability and 2) the discounted prices. No brick and mortar bookstore is available all day, every day, and no one physical location can contain all the books that Amazon has on its website. That's why I will sometimes browse on Amazon when I'm looking up books about a specific topic and then go find the books in a real store. The number of books that I've positively had to have within 12 hours of learning of their existence is really very small.

And I consider the prices I have to pay at bookstores—not actually inflated prices, but the actual price listed on the book, and a price that is not actually that much higher than the bookstore has to pay for the book—part of the "urban tax" on having all these wonderful places nearby for me to enjoy. Amazon has never recommended a book to me that has changed my life, but real, living booksellers do this all the time. Amazon recommends similar books and books that other people moved on to. It's a lateral recommendation system, and it simply can't take the glorious leaps that sometimes happen when you engage a real person in a real human interaction.

This is a real word bomb, so I'm putting the rest, including the true problem with Amazon and the way they handled all this, after the jump.

Continue reading »

Thursday, April 9, 2009

Another Reason to Stop Building Malls

Posted by Dominic Holden on Thu, Apr 9, 2009 at 10:08 AM

Nobody's doing great, but chain stores—especially clothing sellers in shopping malls—are doing terrible. The NYT reports:

The biggest drop came from Abercrombie & Fitch, which posted a stunning 34 percent March sales decline compared with last year. [...]

Mall and specialty apparel retailers are still struggling too, including Zumiez (down 17.9 percent), American Eagle Outfitters (down 16 percent), Wet Seal (down 11.4 percent), American Apparel (down 11 percent), Gap (down 8 percent) and Limited Brands (down 9 percent). Sales were down 2 percent at The Children’s Place. Chains like Wet Seal and American Eagle Outfitters, which had climbed out of double-digit declines in February, sank back again in March.

However, Wal-Mart is slightly up. But Target is down.

Thursday, April 2, 2009

Keep It Simple, Stupid

Posted by Anthony Hecht on Thu, Apr 2, 2009 at 5:59 PM

You've probably heard about the horrible disaster that was Tropicana's redesign of the packaging of their Pure Premium orange juice. No? Well, it was a horrible disaster. Their sales dropped 20% in two months, while their competition's sales rose by double-digits. Oops!

afd3/1238720293-tropicana_old.jpg

The outcry from design nerds on the Internet was severe, and the company abandoned the redesign a mere two months after they launched it, costing them tens of millions of dollars.

And if you think THAT's interesting, check out this video of the Peter Arnell, the designer who created the new packaging, defending his company's concept.

Sorry, no embed. Click image to watch.

e8c2/1238719621-picture_1.png

It's hard to imagine how consumers didn't connect with the new design's obvious homage to the love between a mother and child, and how the plastic cap's squeeziness is just like an orange's squeeziness, and is also pure, like an orange. It's a pure orange cap that you can squeeze! But for some reason, everyone was all fixated on how ugly the whole thing was and they just missed the deeper symbolism of the word "squeeze" and how emotionally powerful it all is. Duh.

At least they're retaining the cap. That's where the real power of love can be felt, anyway.

UPDATE: More amazing info on this Arnell guy can be found in this Newsweek profile, including his discussion of perimeter oscillations, the Parthenon, and the gravitational pull of a Pepsi can in a 27-page memo.

Wednesday, April 1, 2009

Fuck You, Bald Boy Babies

Posted by David Schmader on Wed, Apr 1, 2009 at 1:39 PM

4ed9/1238565123-scaled.dahliadrop.jpg

Baby Bangs are just for girls.

Seriously.

Thank you, Metafilter.

Would You Like Your Home to Smell Like a Moroccan Bazaar?

Posted by David Schmader on Wed, Apr 1, 2009 at 11:05 AM

85f9/1238563178-scaled.ae_morocco_us_lg-1.png

Febreze would like to help.

Also, this "Associated Content" review of Febreze Air Effects: Moroccan Bazaar is the greatest thing I've ever read.

Wednesday, February 25, 2009

No More Monkey Business

Posted by Charles Mudede on Wed, Feb 25, 2009 at 12:26 PM

Finally, some bipartisanship on an important issue:

The House overwhelmingly voted in favor of passing the Captive Primate Safety Act on Tuesday, which prohibits people from buying or transporting primates across state lines to keep as pets. This legislation amended the Lacey Act, which had only applied to wildlife and fish.

The Humane Society of the United States applauded the bill, which passed by a vote of 323 to 95.

Today in Impressive Pillows

Posted by David Schmader on Wed, Feb 25, 2009 at 9:46 AM

A perfect gift for the narcoleptic Godfather fan in your life (and a cruelty-free option for that uppity studio head who refuses to cast your celebrity godson in the picture that'll make him a big star...)

0f1f/1235583971-scaled.coolpillows19.jpg

Thank you, Slog tipper Grace.

Tuesday, February 24, 2009

Have a Pepsi!

Posted by David Schmader on Tue, Feb 24, 2009 at 1:31 PM

scaled.pepsi.jpg

You know how Pepsi isn't as good as Coke, and no way is Diet Pepsi even comparable to Diet Coke? It no longer matters. Thanks to the just-announced boycott by the American Family Association, I'll be drinking nothing but Pepsi from now on. As an "AFA Alert" email informed me yesterday (bolds are mine):

Dear David,

Pepsi has produced another TV ad not only promoting Pepsi but also promoting the gay lifestyle. Click here to see the ad.

Pepsi had released a similar ad before. The ads serve two purposes for Pepsi: to sell Pepsi and to promote the homosexual lifestyle. AFA asked Pepsi to remain neutral in the culture war, but the company refused - choosing to support the homosexual activists.

Pepsi has made no effort to hide their support for the homosexual agenda:

Pepsi gave a total of $1,000,000 to the Human Rights Campaign (HRC) and Parents, Families and Friends of Lesbians and Gays (PFLAG) to promote the homosexual lifestyle in the workplace.

Both HRC and PFLAG supported efforts in California to defeat Proposition 8 which defined marriage as being between a man and a woman. HRC, which received $500,000 from Pepsi, gave $2.3 million to defeat Proposition 8.

Pepsi forces employees to attend sexual orientation and gender diversity training where the employees are taught to accept homosexuality.

Pepsi is a member of the National Gay and Lesbian Chamber of Commerce.

Take Action!

Hurrah for Pepsi.

Tuesday, February 3, 2009

For that Special Leper in Your Life

Posted by Lindy West on Tue, Feb 3, 2009 at 3:44 PM

Currently in the window of the Capitol Hill Value Village:

mamaT.jpg

A toddler-sized (life-sized?) Mother Teresa doll, complete with rugged jawline, lifelike eye-mole, and heavily bandaged burn victim hands!

The woman won a Nobel Peace Prize, for god's sake, people. Haven't you always wanted to snuggle with a saint?

Friday, January 30, 2009

Window Shopping

Posted by Charles Mudede on Fri, Jan 30, 2009 at 5:55 PM

Hot-damn girl, here we go again...

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This display, which is for Square Room, brought to mind the importance of supporting small and local businesses. In this hard time of economic pressure and struggle, it is unethical for us to give the little pennies we have to the very corporations that are laying off people to maintain profit margins for their stockholders. It is, of course, impossible to break with corporate America—its system has penetrated every aspect of our lives—but buying from smaller shops does make a real difference. Recall that during snowapocalypse small shops did great business because people couldn't drive out to malls to feed the insatiable demon of big business. As with snowapocalypse, the current economic crisis can also be an opportunity to improve the climate for small and tiny stores. A beautiful city is one that not only has a diversity of people but also of businesses.

A Soothing Balm for the Soul in These Topsy-Turvy Times

Posted by David Schmader on Fri, Jan 30, 2009 at 9:44 AM

I feel better already.

Thank you, Metafilter.

Thursday, January 29, 2009

The Virgin Surgeon

Posted by Paul Constant on Thu, Jan 29, 2009 at 2:13 PM

This very ungrammatical letter of complaint about Virgin Airlines, addressed to Richard Branson directly, is making the rounds, with seven photo accompaniments. This is near the very beginning:

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I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?

You don’t get to a position like yours Richard with anything less than a generous sprinkling of observational power so I KNOW you will have spotted the tomato next to the two yellow shafts of sponge on the left. Yes, it’s next to the sponge shaft without the green paste. That’s got to be the clue hasn’t it. No sane person would serve a desert with a tomato would they.

It goes on from there, including the great line "Is that Ray Liotta? A question I found myself asking over and over again throughout the grueling half-hour I attempted to watch the film like this." I am totally willing to forgive this guy's poor writing skills because this letter is hilarious.

Wednesday, January 28, 2009

Going Fast!

Posted by Lindy West on Wed, Jan 28, 2009 at 12:03 PM

On a shelf in the International District:

9e3e/1233173083-melamineplate.jpg

Just for marketing purposes, maybe a good strategy would be to rename Melamine Round Plate something 100% non-poison-related. Just a thought.

Update: Um, I'm sorry. I don't usually do this, but does this post really not make sense to you people? In the public consciousness right now, the word "melamine" is associated almost entirely with dead babies and pets, which makes calling something "Melamine Round Plate" an unfortunate PR move, which is funny to me. The fact that melamine is a substance used to make plates (OBVIOUSLY IT IS, BECAUSE HERE ARE SOME FUCKING MELAMINE PLATES) is not the point. Here is a link to a Google news search for the word "melamine." None of these news stories are about innocuous melamine plates or any of melamine's other handy industrial uses. All of them are about poison. That is why this Melamine Round Plate is funny. Jesus Christ.

Friday, January 16, 2009

Product Recall of the Week

Posted by Dan Savage on Fri, Jan 16, 2009 at 9:47 PM

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More details at the company's website—including this: "If your plush uterus is NOT accessible to young children, and you wish to keep your beloved uterus, you may opt-out via email. Please send an email to the address below with the subject line, "UTERUS OPT OUT.'" Thanks to Slop tipper Susanna!

 

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