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Tuesday, January 14, 2014

The Worst Obamacare Web Site in the Nation?

Posted by on Tue, Jan 14, 2014 at 6:00 AM

Oregon:

Several states and the federal government have struggled with exchange technology, but none as much as Oregon. Cover Oregon’s online enrollment system still doesn’t work more than three months after it was supposed to launch, and the state has hired or reassigned hundreds of workers to manually process applications. Officials say they hope the online system will be operational by March.

What went wrong down there? Don't worry, the state is spending $228,000 for an independent review of all the errors. "Which," the AP reports, "is expected to begin later this month and take about six weeks."

 

Comments (25) RSS

Oldest First Unregistered On Registered On Add a comment
1
don't worry, folks.

government is your friend.

your bumbling inept incompetent shitting-your-cash-out-its-ass friend.

just relax.
Posted by but its OK. because Gommorah. and Socialism. on January 14, 2014 at 6:45 AM · Report this
Christampa 2
@1 - uh huh
Posted by Christampa on January 14, 2014 at 6:54 AM · Report this
fletc3her 3
I would barely classify our website as functional. There are unique challenges in these implementations, but they don't even seem to get the easy stuff right.
Posted by fletc3her on January 14, 2014 at 7:13 AM · Report this
Dr. Z 4
It's ironic since Gov Kitzhaber wanted to show 'em that Oregon knew how to do things the right way. They wanted so much to be a leader that they set impossible deadlines, months earlier than other exchange work in some cases. And they insisted that all the software developers work in Salem rather than Portland, where the bulk of the developers live.
Posted by Dr. Z on January 14, 2014 at 7:27 AM · Report this
Urgutha Forka 5
@1,
If only a private company had been hired instead, none of this would have happened. Oh wait, that's exactly what happened.

/you didn't read the article.
Posted by Urgutha Forka on January 14, 2014 at 7:57 AM · Report this
6
If they had run this project like any open source software development, independent review could already have happened. Why is public software to run a public website developed at public expense in private?
Posted by Phil M http://https://twitter.com/pmocek on January 14, 2014 at 8:00 AM · Report this
Josh Bis 7
Did they spend all of their money on advertising? In September, MFNW was plastered with cutesy "Cover Oregon" banners.
Posted by Josh Bis http://www.thestranger.com/seattle/Author.html?oid=3815563 on January 14, 2014 at 8:52 AM · Report this
8
5

we did but we are surprised you were able to with your head so far up your ass
Posted by status quo on January 14, 2014 at 9:20 AM · Report this
wingedkat 9
I'm very disappointed in oracle. I expected better.
Posted by wingedkat on January 14, 2014 at 9:46 AM · Report this
rob! 10
What's remarkable is how little damage Oracle and Larry Ellison seem to have suffered in this debacle. It's not even mentioned on Oracle's Wikipedia page, though there is a link to Wikipedia's Cover Oregon page at the very bottom.

One thing that is mentioned is how John Ashcroft fought against Oracle obtaining a billion-dollar intelligence contract, then left government, got hired as a consultant by Oracle, and helped them win the very contract he opposed. Maybe the way to hobble the NSA is to get Oracle running all their systems.
Posted by rob! http://www.youtube.com/watch?v=QZBdUceCL5U on January 14, 2014 at 9:48 AM · Report this
11
@10 there must be some anti-defamation clause in the contract Oracle has with Oregon - Their name should be mud right about now but somehow Oracle just keeps trudging along. For years our Student Information System ran on an Oracle front end and it was a nightmare. Thank god we've graduated to a Java based web interface (uggg) -can't get away from Oracle - its like a monopoly for industrial grade databases. Private sector solution my butt.
Posted by jnonymous on January 14, 2014 at 10:11 AM · Report this
12
Coming to a Portland Farmers Market near you: Artisanal Health Insurance Application Processing!

Posted by wxPDX on January 14, 2014 at 10:19 AM · Report this
undead ayn rand 13
@3: I had no issues utilizing it at all.
Posted by undead ayn rand on January 14, 2014 at 10:22 AM · Report this
fletc3her 14
@13 I would "barely" classify it as functional. But it worked for you so mission accomplished.
Posted by fletc3her on January 14, 2014 at 10:34 AM · Report this
fletc3her 15
@11 I was surprised by this too. I wondered which of Kitzhaber's nephews had put the site together, but no it was Oracle.

Check out this PDF from November 2012: Architects of Reform, "Enterprise architecture plays an essential role in establishing Oregon as a leader in healthcare reform" http://www.oracle.com/us/solutions/enter…

Faneuil Inc. from Spokane is running our Washington State call center. Deloitte Consulting, LLP was the private firm which created the website.
Posted by fletc3her on January 14, 2014 at 10:43 AM · Report this
wilbur@work 16
OR has a software industry that isn't actually based in Seattle, but has a PO box in Portland? Who knew?
Posted by wilbur@work on January 14, 2014 at 10:51 AM · Report this
fletc3her 17
The direct phone line for Fanueil, Inc., the company handling the call center is 757.722.3235. The helpful staff there offered to get me a callback from the call center! So everyone and reporters might try calling there to see what's up.
Posted by fletc3her on January 14, 2014 at 11:02 AM · Report this
fletc3her 18
The lady at Deloitte was very friendly, but surprised they created the website. I'm a bit surprised she hasn't been fielding calls from journalists. Weird.
Posted by fletc3her on January 14, 2014 at 11:16 AM · Report this
seattlestew 19
This kludge system (letting states decide how to run their exchanges -- if at all), and the perfectly foreseeable setbacks and problems creating and implementing it is exactly the reason ACA opponents fought both the public option and a national exchange. They wanted these kids of problems. They didn't want it to be as effective as it could be. Although I'm far from an ACA/Obamacare lover or defender (like most of the pinkos around here I'm a single-payer advocate) we should want this to work -- and that includes the "government can't do anything right" dead-enders who have been hoodwinked by corporate America into believing that the private sector has their best interests at heart and can do anything and everything better than government. The thing they're best at (other than making money) is running government in their interest and against yours. But if you want to keep believing that a dash of socialism is tantamount to slavery and you'd rather see America transformed into Galt's Gulch, well, have a fun time trying to get ahead of everyone else. Remember: you're just a temporarily embarrassed millionaire, and any day now, you're going to get your lucky break and be invited into the club with the folks on Wall Street. Mean time, you'll either go without insurance or pay out of pocket for obscene premiums and policies that don't cover dick. Let freedumb ring.
Posted by seattlestew on January 14, 2014 at 11:30 AM · Report this
JonnoN 20
@11 guess who owns java?
Posted by JonnoN http://www.backnine.org/ on January 14, 2014 at 11:50 AM · Report this
keshmeshi 21
@20,

I think that's why #11 wrote "can't get away from Oracle".

My favorite is, with every Java update, Oracle tries to cram a toolbar down my throat.
Posted by keshmeshi on January 14, 2014 at 12:12 PM · Report this
22
19

so why did obama and the democraps pass it?

your boy barack is even dumber than we thought...
Posted by dumb and dumber on January 14, 2014 at 12:52 PM · Report this
undead ayn rand 23
@14: I used it mid-Dec and was able to move from the National registry to WA's, then research and sign up for a plan separate from work, no timeouts or issues through the end-to-end process.
Posted by undead ayn rand on January 14, 2014 at 1:09 PM · Report this
fletc3her 24
@23 Yes, I think we all got that the first time. Undead Ayn Rand is signed up for healthcare, everybody. The site worked great for them.
Posted by fletc3her on January 14, 2014 at 3:56 PM · Report this
undead ayn rand 25
I went into slightly more detail because of your snotty, contentless reply.
Posted by undead ayn rand on January 14, 2014 at 4:16 PM · Report this

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