So earlier this week, Amazon.com announced their new line of Kindle Fire tablets. (They refrained from sticking with their book-burning analogies by naming this round of tablets the "Bonfires" or somesuch.) And there's a feature on these tablets called Mayday. What it is, is year-round, all-day video tech support on your tablet at the touch of a button. The tech support employee can talk to you, see what's on your screen, draw on your screen, and even take control of the device from afar, but Amazon makes a big deal out of noting that the Amazon employee cannot see you. Here's a series of ads for the feature:
My first thought on hearing about Mayday is that Amazon's promise that you'll be connected with tech support in 15 seconds with no limits on the number of times you can call for help is incredibly optimistic. My second thought is that there are a lot of lonely people out there who will abuse this feature with great aplomb. My third thought is that it's creepy. But I can't say anything negative about Amazon without being accused of having it out for Amazon, so I figured I'd leave it up to you to decide.