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Wednesday, March 13, 2013

Today in I, Anonymous: Praise Where Praise Is Due

Posted by on Wed, Mar 13, 2013 at 3:30 PM

Sent recently to I, Anonymous:

Dear TSA, San Francisco Airport police, and Virgin American staff:

You could not have handled that difficult situation any better. That passenger was behaving irrationally, disturbing those around him, and refusing to move from a seat that was not assigned to him. You did not escalate the situation. You were empathetic and patient (for nearly an hour) as he declined your offers and requests to ameliorate the situation.

We understand that you physically removed him from the plane because you were out of options. He was fighting and screaming, but you maintained focus and did what had to be done. Your job is already difficult. When someone made things impossible, you tried to work with him anyway.

After the fact, the airline staff refused to say anything judgmental about the man. They explained that it might have been medication or his mental state at that time. The pilot even gave all remaining passengers the option to exit the plane after such an upsetting scene. None of us deboarded because we were impressed by your competence and professionalism.

Thanks again, and keep up the good work.

 

Comments (7) RSS

Oldest First Unregistered On Registered On Add a comment
Space Sausage 1
That made me cum so hard.
Posted by Space Sausage on March 13, 2013 at 4:44 PM · Report this
Space Sausage 2
Jesus, not the lesbian thing, the TSA blowjob.
Posted by Space Sausage on March 13, 2013 at 4:45 PM · Report this
Dougsf 3
Virgin out of SFO is my go to, whenever possible. Nothing but nice things to say about the staff.
Posted by Dougsf on March 13, 2013 at 4:47 PM · Report this
Space Sausage 4
Never mind, I'm confusing posts. It's beautiful out! Bye
Posted by Space Sausage on March 13, 2013 at 4:47 PM · Report this
5
I doubt it was the TSA, this person must have gotten uniforms mixed up.
Posted by treehugger on March 13, 2013 at 5:23 PM · Report this
6
Virgin Airline offices might have been a better place to send this letter so that the staff received the commendation they were obviously due.
Why post a compliment anonymously? Seems a strange thing to be ashamed of.
Posted by DanFan503 on March 13, 2013 at 7:20 PM · Report this
McBomber 7
@3, We just recently flew Virgin for the first time, to SFO, and I agree they were great.
@5, the TSA folks at security are performing a thankless job packed with rules they didn't create, but were passed down by legislators whom we elected. Kind of like parking cops. Do you hate all of them too?
Posted by McBomber on March 13, 2013 at 7:33 PM · Report this

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