Slog

News & Arts

The Stranger Suggests

Critics' Best Bets
Music Arts & Food


Line Out

Music & the City
at Night

Monday, February 18, 2013

Here Come the Meatspace Google Stores, Maybe

Posted by on Mon, Feb 18, 2013 at 11:48 AM

Over the weekend, a rumor started to flourish online that Google is going to open retail stores in major metropolitan areas. The original story seems to have come from 9 to 5 Google:

The decision to open stores, I’m told, came when drawing up plans to take the Google Glass to the public. The leadership thought consumers would need to try Google Glass first hand to make a purchase. Without being able to use them first hand, few non-techies would be interested in buying Google’s glasses (which will retail from between $500 to $1,000). From there, the decision to sell other Google-branded products made sense.

Along with Glass, Google will have an opportunity to demonstrate other upcoming and Google X projects like driverless cars and mini-drone delivery systems at its stores.

When I attended the political conventions last summer, Google set up hangout spaces for media to work in. They were large, colorful areas with lots of tables, charging stations, free wifi, and booths displaying Google products, along with coffee stands, games, and tech-minded employees to help out if you had any questions. I imagine Google is thinking of something like that, only with less free stuff and more products for sale.

Bear in mind, please, that there have been rumors of Amazon.com retail stores for years now, so this is not necessarily going to happen: Every tech brand presumably tosses around the idea of building brand-only retail stores, the way Apple has. But I think it's safe to say that Sony Style and Microsoft stores haven't taken off the way Apple's stores have, in part because Apple Stores feel like an extension of the brand, and Microsoft's stores just feel like ripoffs of Apple Stores. If Google is going to do this, they have to do something that isn't just a bunch of spare tables spread across a huge, well-lit space with a "bar" of "geniuses" in back.

 

Comments (4) RSS

Oldest First Unregistered On Registered On Add a comment
fletc3her 1
Apple has shown that a store can be both a way to sell products and a way to support those products with training and service. Google has few products to sell at retail, but might benefit from the ability to provide training and customer support in person.

Amazon could too for Kindle, but people might expect something akin to the JCPenney catalog outposts, which allow pickup of mail order merchandise and take returns, that still operate in some small towns.
Posted by fletc3her on February 18, 2013 at 12:16 PM
2
I think the key thing is that they need to stock interesting products that people want to try out and then buy. Google Stores full of Google Glasses, Android phones and tablets, and eventually demonstrations of self-driving cars could very well draw plenty of customers, especially if located close enough to an Apple Store that a prospective smartphone buyer could try out both an iPhone and an Android phone before deciding which to buy.
Posted by I have always been... east coaster on February 18, 2013 at 12:51 PM
3
Apple stores are configured just like computer stores were back in the ye olde days of computers. Like, say, Ballard Compter on Market back in the 80s and 90s (the Matador occupies that space today). Then companies like Dell and Circuit City put those boutique type computer stores out of business and Apple has brought the configuration back to life.

They function more like a car dealership and less like a bookstore. So that's what they resemble. I don't think the product per se has much of anything to do with their relative success. I use PCs and it would never even occur to me to go to a Microsoft store. I can order everything I need online and I don't have any questions.
Posted by Alden on February 18, 2013 at 1:00 PM
4
@1: You mean like Amazon Locker?

http://www.amazon.com/gp/help/customer/d…
Posted by digitalwitch on February 18, 2013 at 1:27 PM

Add a comment

Advertisement
 

Want great deals and a chance to win tickets to the best shows in Seattle? Join The Stranger Presents email list!


All contents © Index Newspapers, LLC
1535 11th Ave (Third Floor), Seattle, WA 98122
Contact Info | Privacy Policy | Terms of Use | Takedown Policy