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Friday, September 30, 2011

This Is Not How You Should Handle E-Book Corrections

Posted by on Fri, Sep 30, 2011 at 1:29 PM

The Reamde Kindle Kontroversy™ just gets more and more komplicated:

The e-book had been pulled from the Kindle store on Tuesday, and today customers who had bought it received a cryptic (and ungrammatical) email from Amazon advising them that “the version you received had Missing Content that have (sic) been corrected.”

The manner in which this correction was applied has upset customers such as Cynthia Ewer, who was 400 pages into the over-1,000-page novel, or cdale77 who was 500 pages in. They were not upset at obvious typos in the book that they found so much as they were put out by Amazon’s high-handed notification that told them there had been “Missing Content” but gave them no idea exactly what or where that “Missing Content” was. (Even Amazon’s phone support people couldn’t say.) Also, the replacement wiped out any highlights, bookmarks, and notes made in the previous version, as well as the place-keeping bookmark noting the furthest location read.

Whispersync™ giveth, and Whispersync™ taketh away. You should read the rest of the Teleread post, which links to someone who has compared both versions of the text and found very little "Missing Content™." (And I still heartily recommend Reamde, even if you have to read it—gross!—in paper form.)


Comments (6) RSS

Newest First Unregistered On Registered On Add a comment
If you read the Teleread comments you see that the update was optional and explicitly warned of the lost bookmarks. This is a complete non-issue.
Posted by 3387 on September 30, 2011 at 7:58 PM · Report this
Reverse Polarity 5
I think I'll just stick to the paper version, thanks.
Posted by Reverse Polarity on September 30, 2011 at 3:36 PM · Report this
MacCrocodile 4
@1 - WiS is a chatbot. I wouldn't say Cleverbot, because, well...

But in any case, his comments are computer-generated. The algorithms still need some refinement.
Posted by MacCrocodile on September 30, 2011 at 2:34 PM · Report this
I'm pretty out of the book reader device loop. Do all of these reader devices allow the seller to go into your device at a later time to retrieve or alter content?

I'm so confused about how anyone could find that acceptable on any level in the first place...
Posted by cracked on September 30, 2011 at 2:19 PM · Report this
Will in Seattle 2
@1 no, it's the iPad and iPhone and Android "auto-correct" software that does that.

But thanks for thinking of me!
Posted by Will in Seattle on September 30, 2011 at 2:11 PM · Report this
rob! 1
Does WiS write customer-disservice e-mails for Amazon now?

-random capitalization, check.

-subject/verb disagreement, check.

-utter lack of meaningful or usable content, check.
Posted by rob! on September 30, 2011 at 2:05 PM · Report this

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