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Friday, October 30, 2009

Mallahan: the Business Candidate?

Posted by on Fri, Oct 30, 2009 at 10:04 AM

Snapshot_2009-10-30_10-05-47.jpg

Joe Mallahan, the man who would be mayor, has publicly positioned himself as the business candidate and has leaned on his experience at T-Mobile HQ—working as the "Vice President of Customer Delight," among other things—as evidence that he can manage a city.

A few problems with that:

1) Both T-Mobile and Mallahan's campaign have been vague on what, exactly, Mallahan did at the cell phone company. Even a simple job description has been difficult to extract.

2) T-Mobile has an F rating from the Better Business Bureau. That rating is based on an equation that factors in the size of the company, how long the company has been around, how many complaints the company has racked up, how many of those complaints have gone unanswered, and how many of those complaints have been resolved. AT&T Wireless, for example, has a BBB rating of A+. (It is also accredited by the BBB—businesses with an A or B rating can apply for accreditation.)

When people criticized Mallahan for working at anti-union T-Mobile, he said: Hey, not my department, not my fault.

But when your department is customer satisfaction/delight and the BBB gives you an F... what then? The (non)answer from a campaign spokesperson:

Looks like they should have kept Joe in charge of customer delight!

That F rating, by the way, is based on 36 months of data—well within Mallahan's tenure as a high-ranking T-Mobile executive.

3) Mallahan's management experience hasn't been that extensive. Two sources at the Municipal League (who requested anonymity) said a representative from T-Mobile told them that Joe has never managed more than 40 people at the cell phone company. Campaign spokesperson Charla Neuman quasi-denied this:

His average size group that he manages usually varies between 20 and 40 people although he has managed as many as 500. Either way, vastly greater than the number of people Mike McGinn has managed throughout his lifetime.

McGinn laughed when he heard this quote "I'm managing more than 20 to 40 people right now on my campaign!" he said. "But the framing of the question is off. It's more about leadership style and ability to achieve."

McGinn rattled off his public and management experience—managing teams of lawyers in commercial litigation, the Sierra Club, Great City, the Parks Levy, the roads and transit battles—before going in for the kill:

Joe says "Mike's risky because he doesn't know how to manage." But he's never put forth any vision for the future. We've seen his leadership style. He's not available to the public, not available to the press, has no vision for the future, and insulates himself with paid advisers who represent people who stand to profit from cost overruns for the deep-bore tunnel.

Government is not a business, McGinn continued. "You can't fire the citizens you don't like," he said. "Citizens aren't customers either. But this is Joe's model: His funders are stockholders and he's planning to give them an excellent return on their investment with cost overruns on the tunnel."

So what do actual business owners think of the two candidates?

That post coming later today.

 

Comments (20) RSS

Oldest First Unregistered On Registered On Add a comment
1
I can't believe we're going to elect this hoser.
Posted by alan on October 30, 2009 at 10:11 AM
Rotten666 2
Now that is not how you knock someone down a peg or two.

Maybe you can sit Holden down and teach him a little something about journalism.
Posted by Rotten666 on October 30, 2009 at 10:16 AM
Rotten666 3
that is how, is what I meant to say. I need to pay attention when I edit. Sheesh.
Posted by Rotten666 on October 30, 2009 at 10:18 AM
gloomy gus 4
@1, I love that you could be talking about either hoser, eh?
Posted by gloomy gus on October 30, 2009 at 10:18 AM
5
god can't wait for the election so we won't have to watch slog staff beating off in public everyday
Posted by is it good for you 2 on October 30, 2009 at 10:22 AM
6
For the past couple of years, I was thinking "anyone but Nickels, anyone but Nickels". Wow. Be careful what you wish for. Mallahan is a stooge.
Posted by shaneleopard on October 30, 2009 at 10:23 AM
Eric F 7
Reading about his job, it sounds like he was an internal consultant, with no operational responsibilities, just roaming around giving other departments advice.
Posted by Eric F on October 30, 2009 at 10:40 AM
8
This is a pretty good post journalism wise. It ives us a fact: Mallahan's campaign confirms he really didn't manage more than 40 people. And another fact:

They FAIL at customer service.

And a response from McGinn, which, btw is pretty spot on.

This is why we never hear Mallahan brag about his achievements at T mobile: there aren't any.

the only thing is McGinn could've added the DBT tunnel is a good "business model" like AIG was a good business model...it's good and $ucce$$ul for those doing it and promoting it, while we're stuck with the tab.

At least Mallahan is open about that part and doesn't lie...he wants Seattle stuck with the tab.

Posted by A new owner of AIG and some banks... on October 30, 2009 at 10:42 AM
9
Absolutely fantastic piece of work. Some facts, some observations, and some followup. The Stranger needs more of this. Hell, the world needs more of this.
Kudos, Mr. Kiley
Posted by Sir votes-a-lot on October 30, 2009 at 10:48 AM
Reality Check 10
Bravo Stranger staffer Kiley

Can someone show this to Dom? Who manages this group of pundits? Some have talent, and yet their managers refuse to realize the difference?

Or maybe the Stranger is just giving articles written to the majority audience's level, and written by people at their level so as to best be able to communicate and relate?
Posted by Reality Check http://www.nraila.org on October 30, 2009 at 11:01 AM
11
I don't have great love for McGinn, but I voted for him, and not just because Mallahan is a tool. The only reason I can see for why Mallahan wants to be mayor is to pad his unimpressive resume. That's good enough reason to vote against him.
Posted by keshmeshi on October 30, 2009 at 11:13 AM
Baconcat 12
@10: Can you explain your interest in this race?
Posted by Baconcat on October 30, 2009 at 11:36 AM
MrBaker 13
More in-kind contributions from the Stranger to McGinn.
Posted by MrBaker http://manywordsforrain.blogspot.com/ on October 30, 2009 at 11:48 AM
Will in Seattle 14
Heck, my son, who's 18, has managed more people than Joe has.

But he's not running for Mayor, just as a write-in for KC Sheriff.
Posted by Will in Seattle http://www.facebook.com/WillSeattle on October 30, 2009 at 12:12 PM
15
Man, why couldn't you guys have surfaced this a month ago? Sheeeee-it.
Posted by shaneleopard on October 30, 2009 at 12:58 PM
Baconcat 16
@13: You don't even know what that means, do you? Can you cite an RCW or WAC directive that governs a newspaper's endorsement and promotion of a candidate or ballot issue?
Posted by Baconcat on October 30, 2009 at 1:47 PM
SchmuckyTheCat 17
Has a BBB rating meant anything to anyone since like, 1980?
Posted by SchmuckyTheCat on October 30, 2009 at 1:52 PM
18
@16 - I don't believe to date there's any RCW or WAC specific to candidates. There are rulings and case law, but they are specific to initiatives.

In 1992, the state Public Disclosure Commission ruled that "when a broadcaster donates free air time for political advertising to an initiative campaign it will be considered a contribution."

There was also the case San Juan County v. No New Gas Tax Committee. San Juan County and others argued that advocacy by KVI hosts on-air for the repeal of the gas tax was an in-kind donation.I believe the Court found it was ok to do, but needed to be disclosed on the PDC report. But honestly can't remember.
Posted by TJ on October 30, 2009 at 2:08 PM
Baconcat 19
@18:

I don't believe to date there's any RCW or WAC specific to candidates. There are rulings and case law, but they are specific to initiatives.


Shoe one drops.

In 1992, the state Public Disclosure Commission ruled that "when a broadcaster donates free air time for political advertising to an initiative campaign it will be considered a contribution."


Shoe two.

Print media, even online, is not analogous to broadcast media in the way you're suggesting.
Posted by Baconcat on October 30, 2009 at 9:07 PM
20
T-Mobile gets the lowest reliability ranking given by the BBB.Prestito
Posted by prestiti-online on November 2, 2009 at 3:04 AM

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