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News & ArtsThursday, July 16, 2009
Books The Kindle Krack Follies
Posted by Paul Constant on Thu, Jul 16, 2009 at 11:28 AM
Over at the Seattle Times, Brier Dudley reports that angry Kindle customers are suing Amazon for over $5 million because their Kindles are cracking. Even the protective covers that Amazon recommends aren't saving the devices:
After about three months the Kindle started cracking around the points where the cover attaches with metal clips. The cracks grew and on July 6 the screen froze and the device (shown above) stopped working, according to the class action complaint that seeks refunds, treble damages and legal costs.
The whole post is required reading if you're thinking about getting a Kindle, especially the reports of Amazon's dismal customer service when they were approached about the cracking problem.
1
Dismal customer service is synonymous with Amazon, no? Why would anyone even consider buying something both made and sold by them? That's just asking for double dismal customer services.
2
Nintendo DS Lite had the same problem, so they changed the kind of plastic to something that feels cheaper but is more durable. If Amazon doesn't change the kind of plastic they use (that sleek, sexy, shiny casing), it's because they find the practical alternative less marketable.
4
Uhh, they are replacing the Kindles free of charge now. Did you not read the update that was posted yesterday? The people that filed the lawsuit have not dropped charges-what does that tell you? I think the Stranger really needs to curb its Amazon bloodlust and relax.
Plenty of people have had great experiences with their customer service. I ordered a wireless router from them and it never showed up despite UPS confirming delivery. I called Amazon and they sent a replacement to me and upgraded shipping to overnight free-of-charge within five minutes. I think the problem is that you get what you put out when you call CS. If you have an angry & aggressive attitude then you will get that back.
Plenty of people have had great experiences with their customer service. I ordered a wireless router from them and it never showed up despite UPS confirming delivery. I called Amazon and they sent a replacement to me and upgraded shipping to overnight free-of-charge within five minutes. I think the problem is that you get what you put out when you call CS. If you have an angry & aggressive attitude then you will get that back.
5
Book worms will adapt.
The new book worms will be plastic-seeking nanobots that love frissable eBooks.
The new book worms will be plastic-seeking nanobots that love frissable eBooks.
7
@2, very few buyers even see the device up close before buying it, so if that's their problem, they need to get over it.
11
Hey @4, haven't you heard? Any large corporation in Seattle is inherently unhip, and is thus to be reflexively dismissed on the slimmest of merits. Whether you're Amazon, Microsoft, Boeing, or any other large, job-producing entity, in The Stranger's eyes, even the most moronic complaint against you is "required reading."
Amazon, while lacking a bit in the "talking to a human on the phone" aspect of customer service, is otherwise renowned for their Nordstrom-like willingness to do returns on items, and are amazingly quick, given the size of the company, to return e-mails. At any rate, they make a company like Comcast look like complete shit.
But whatever.
Amazon, while lacking a bit in the "talking to a human on the phone" aspect of customer service, is otherwise renowned for their Nordstrom-like willingness to do returns on items, and are amazingly quick, given the size of the company, to return e-mails. At any rate, they make a company like Comcast look like complete shit.
But whatever.
13
Would you like cracklin fries with that, Fnarf?
Fnarf isn't a word either, but we don't mention that.
Fnarf isn't a word either, but we don't mention that.
14
Fnarf is a NAME, shithead. "Frissable" isn't anything; it doesn't even return any English-language Google hits (besides its appearance here). And before you try to make another of your absurd Canadianisms, it doesn't mean anything in French, either. God only knows what you thought you were saying; "friable"?
You are the biggest boob in the history of the universe. Look at your fucking jowls wobbling.
You are the biggest boob in the history of the universe. Look at your fucking jowls wobbling.
15
@ 1 What?! Dismal customer service? Kidding right? Amazon has the best customer service I have ever come across.
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