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Tuesday, June 30, 2009

Today in Regional Theaters Gripping onto Life by Their Fingernails

Posted by Brendan Kiley on Tue, Jun 30, 2009 at 12:25 PM

First: Seattle Rep has issued a survey—leaked to me by a patron—asking, basically, what will it take to make you people happy? They ask dozens of questions about childcare, quality of the bathrooms, political content of the plays, ticket cost, etc., etc.

You can see (and, I assume, take) the survey here.

Second: While the Rep surveys, ACT acts. Recognizing that the season-ticket model will probably die along with its audience base, ACT has issued a gym-membership-type model. It sounds boring, but it's a small revolution in the way big theaters do business.

Instead of asking people to pay hundreds of dollars up front to see each play once, people can pay $25 a month to go to theater the same way they go to movies or dance clubs or concerts or pretty much anything else—when they feel like it. (Sports are an exception because sports are always an exception.)

This month at ACT, for example, a member could see the break/s, Below the Belt, Orange Flower Water, and whatever music or comedy is programmed at the Central Heating Lab in the downstairs theater. They could see them all five times. They could bring a friend who'd get a half-price ticket.

ACT has been talking about easing out of the subscription model into a monthly membership model for years—this Wild West, throw-it-at-the-wall-and-see-if-it-sticks era seems as good a time as any to test it out.

Now the real question stands—can they bring and produce theater that people (who can't afford season tickets) will want to come see?

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Comments (7) RSS

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COMTE 1
The real advantage of what ACT is trying is that it's essentially an "opt out" model; once patrons agree to an automatic deduction, there's a very good chance many of them will only use it to see each play once (which will balance those few who may see a show multiple times, on the one hand, along with those who may not see a particular show at all).

Added to this is the tendency for many to continue to pay the monthly charge, even if they stop utilizing the service to which it's attached; if the deduction is small enough (and $25 a month is probably a pretty good amount), they frequently just forget about it, even though it continues to appear on their statement, much like what happens with people's gym memberships once the contract period expires. Unless they actively choose to quit making the payments, ACT could potentially continue to generate income from them for years, even if they move out of the area, or simply lose interest in seeing the shows.

What remains to be seen of course is whether they can convince enough patrons to sign up for this to counter the precipitous decline in subscription sales, and create a stable cash-flow stream throughout the year.
Posted by COMTE http://www.chriscomte.com on June 30, 2009 at 12:40 PM
Tracy 2
This is genius. I hope that this will work out. In recent years, ACT has produced several of the plays worth seeing more than once, even (The Pillowman, The Goat, etc). For years ACT has been the least compromising in their ticket prices (All the big guys offer $10/under 25 yr old tickets, but that's always seemed to be where ACT draws the line). Seattle Rep offers $20 tickets subscription packages for those 28 yr old and under. Intiman generally runs a special offering 5 plays for $100 or 3 plays for $80. This is the first year ACT has come close to matching these prices, but their 3 plays for $80 deal was only valid on Sunday or Thursday matinees.
Posted by Tracy on June 30, 2009 at 1:51 PM
Will in Seattle 3
Hmm, pay that money to see a play ... or go to the SFM for Free on Thursday night ... decisions, decisions.
Posted by Will in Seattle http://www.facebook.com/WillSeattle on June 30, 2009 at 2:00 PM
4
Oooh, good idea - when I see a play that I really like, that really gets me, I want to see it again, and I want other people to see it too. I'm young & pretty broke - not season-ticket type, but this model seems like it's made for me. Huh.
Posted by SeaExile on June 30, 2009 at 2:04 PM
Bill W. 5
@1. Ahhh...the Netflix approach. I like it!
Posted by Bill W. http://www.seattlegayscene.com on June 30, 2009 at 2:17 PM
COMTE 6
@5:

Precisely. People continue to pay the charge for literally years while deluding themselves into thinking, "you know, I really should start ordering again", but somehow they never seem to get around to doing it.
Posted by COMTE http://www.chriscomte.com on June 30, 2009 at 2:27 PM
Gomez 7
Like all theatre, ACT's revenue will dive once the boomers whose annual patronage basically funds the entire art have all dropped dead.
Posted by Gomez http://gomezticator.livejournal.com on June 30, 2009 at 9:07 PM

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