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Thursday, February 19, 2009

Re: Delivery Switcheroo?

Posted by on Thu, Feb 19, 2009 at 9:00 AM

Here's another e-mail from a journalist (or, this time, a former journalist) complaining about receiving the Seattle Times instead of the Seattle Post-Intelligencer lately:

Eli -

We've also been mysteriously getting the Times periodically (instead of the P-I), if we get a paper at all. The circulation people always blame the carrier. He's had no problems getting my WSJ here, tho.

It reminds of when we first subscribed to the P-I 12 years ago. The circulation rep asked me to "confirm" I wanted the P-I, not the "bigger, more prestigious Times."

I didn't then, and I'm pretty sure I won't in March. As an ex-newspaper reporter, it kills me to say that... But I just can't stomach putting money in Blethen's hands.

I still have the last issue of my beloved Dallas Times Herald—bought the day I got the Hell out of Texas. Guess the final P-I will join it soon. It's a damn shame that paper has to die.

Cheers,
Jacqui

I have a query in to a Seattle Times Company spokesperson about this, but meantime, if it's happened to you recently, please e-mail me.

UPDATE: Seattle Times Company spokesperson Jill Mackie writes:

I am certain these are random errors by our contract carriers. The carriers have no motivation to deliver any paper other than what subscribers have asked for. We have always met a high standard for service and we continue to be industry leaders in this area. That said, if customers are experiencing delivery related errors, we encourage them to contact us directly so we can correct the problem as promptly as possible.

 

Comments (5) RSS

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1
I subscribe to The Seattle Times. One time, I received the P-I by mistake.
Posted by ya sure ya betcha on February 19, 2009 at 9:12 AM
2
Good luck calling the PI/Times circulation department - they're in the Philippines and can barely speak English.
Posted by Cathryn on February 19, 2009 at 9:36 AM
3
Seattle is the whiningest bitch on the planet.
Posted by b i t c h on February 19, 2009 at 9:58 AM
4
We take the Seattle Times, P-I, and New York Times. We haven't gotten the P-I in weeks. Sometimes we get the WSJ instead of the NYT, and sometimes, like last week, we don't get the Sunday Seattle Times, but those seem more random errors or a matter of running out. The P-I disappearence is more a regular thing.
Posted by Eric F on February 19, 2009 at 10:30 AM
5
no more company drivers, eh? all contract now. maybe that's where the lack of motivation comes in.
Posted by little boydie on February 19, 2009 at 11:05 AM

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