City Zipcar Worries
posted by February 1 at 14:07 PMon
First, let me say that with a few exceptions, Flexcar (which merged with the larger Zipcar last year) has just about the best customer service of any company I’ve ever dealt with. They’re helpful, quick to respond, and extremely accommodating; when I’ve been stranded because the previous driver didn’t return a car on time, they’ve either located one nearby right away or, in one instance, offered to send a taxi. When I lost my wallet and didn’t have a swipe card to get into the car, they let me use a friend’s, no questions asked.
Given how awesome Flexcar has been, I have concerns about their merger with Zipcar—specifically, about whether they’ll continue to provide great service at a reasonable price without cutting back to save money, as so often happens with mergers. Early indications aren’t exactly promising. Today, the P-I reported that the company will be slashing service in LA and San Diego by two-thirds, with the 35 remaining cars in each market focused on college campuses—an alarming sign if it has any implications for Seattle. A company spokesman told the P-I that not many customers had been inconvenienced, because the company had already blocked members from using the cars weeks in advance of their removal. I hope the merged compny’s customer service reps (continue to) have a much better attitude toward their customers than their spokesman.