News The Spirit of Capitalism
posted by July 13 at 10:17 AMon
In the present and most advanced stage of capitalism, corporations not only layoff workers but also customers:
The WSJ confirms earlier reports that Sprint Nextel is terminating the contracts of subscribers who call customer service too much (registration required). The 1,000 or so terminated subscribers called an average of 25 times a month ó 40x times higher than average ó according to a company spokeswoman, who also noted that a large number of calls from these customers were related to billing issues.This must be the ultimate power for capitalism. How can it go beyond this point, this seemingly impossible achievement?
In the previous stage (the postindustrial stage), capital detached itself from labor, dissolved the gold standard, and magically transformed paper money into an ether of electronic information. The project for the present capitalist is to terminate its last real obstacle: the customer. No labor, no customers, no money exchanges, no problem—profits continue to grow. This is the system’s spiritual stage. Capitalism without customers is like Jesus turning water into wine.