City Uni-lingual Washington State
posted by March 1 at 14:02 PMon
I just came back from the Washington State driver’s licensing center downtown, where, once again, I witnessed a Spanish-speaking customer getting the very least helpful service possible from a non-robotic customer service representative. There were no bilingual clerks on duty. So instead of slowing down, and trying to explain what other kinds of ID the man could bring in to get a license, the woman just talked louder and faster. “This isn’t enough!” Basically all she could say. Not only did I not see any bilingual staff, but there weren’t even brochures in Spanish. Isn’t it a bit late for this?