Arts CDBaby Loves Jen
Recently, I purchased a CD from CDBaby.com. I had never bought anything from this site before, but it had the item I wanted, which was the Refugee Allstars CD Living Like a Refugee, which includes such lyrics as “We are the clients of the UNHCR” (the United Nations High Commissioner for Refugees).
Anyway, the CD has been shipped, and this I know because I just received this email:
Your CD has been gently taken from our CD Baby shelves with sterilized contamination-free gloves and placed onto a satin pillow.A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved ‘Bon Voyage!’ to your package, on its way to you, in
our private CD Baby jet on this day, Tuesday, May 9th.I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as ‘Customer of the Year’. We’re all
exhausted but can’t wait for you to come back to CDBABY.COM!!Thank you once again,
Derek Sivers, president, CD Baby
the little CD store with the best new independent music
phone: 1-800-448-6369 email: cdbaby@cdbaby.com
http://cdbaby.com
I will never again shop for CDs anywhere else. May the store’s stock stay rich, and may the families of all its employees prosper.
I'm overjoyed to hear of another convert to CDBaby, which is a great little company, but I'm a little saddened every time I learn of yet another satisfied customer who got that same, stock email about the shipment of their CD.
The best customer service I ever received from them was when someone in their store took the liberty of changing the text of the greeting I'd requested to go inside a card attached to a gift CD. Whoever edited my card did me a favor, because they appended my limp sentiments with the perfect punchline, and thus a lame greeting card was transformed into a great one. I imagine many retailers would fire an employee who took a liberty that wasn't explictly authorized by a customer or manager, blah blah blah-- but I'd give him/her a raise.